|
3Q's Customer Services organization is committed to helping you through the entire process – from defining your initial requirements through ongoing support. With a proven delivery methodology for approximately 125 customer deliveries, our team of experts not only delivers the right solution, but can also tailor comprehensive training and support programs that are sure to meet your ongoing research or clinical requirements.
As a truly international organization, 3Q has customer service representation in the UK for Europe, in the US for the Americas, and in Malaysia.
On-Site Installation
Our first step is to understand your clinical environment. Once your usability requirements are established, we schedule a day at your convenience to install the system at your preferred location.
On-Site Comprehensive Training
 3Q’s training programs are developed to ensure a seamless transfer of knowledge to you and your team, maximizing your total return on investment. We tailor our training programs to fit your clinical and research needs. Our programs can include:
- Course work for all types of system users and administrators, regardless of technical knowledge level
- Task-based instruction, hands-on workshops, and situational exercises
- Experienced instructor-led courses, or self-paced learning programs, that can be project-specific or industry-specific
- Proven course materials that minimize your organization's class room time
Our educational curriculum ensures the foundation for your long-term success.
 Ongoing Customer Support
To maximize the value of your investment, 3Q's customer support organization provides timely, effective assistance for its 3D capture systems and software applications. Our standard support package includes:
- Technical assistance, during office hours, via the telephone
- Problem diagnosis and resolution assistance
- Software upgrades to keep you on the leading edge
- Enhancement requests for new functionality
Our technical experts are trained to take a focused and structured approach to solving critical, time-sensitive issues. Our team's technical training, combined with practical, hands-on product experience, ensures a reliable and knowledgeable response to any situation you may encounter. We take pride in monitoring your account and working with you to ensure your continued success.
Whenever you have questions or suggestions, you can:
- Send an email to support@3Q.com. Please include your name, telephone number, a short description of your issue/question and preferred method of response phone or email.
- Call our Technical Support Engineers between 9am-6pm EST at +1 770.612.8002 in the US or 9am-6pm UK time at +44 (0) 207 368 1630 in Europe.
|
